A gate is only as fast as the person standing on it. Volunteers who met the scanner an hour ago will wave through a screenshot, argue with a duplicate, and quietly stop scanning altogether once the queue gets long enough. You find out weeks later, from a reconciliation that does not add up. We supply crew who have worked the app before, briefed on your run of show and your ticket types, on accounts scoped to exactly what the job needs.
Roles we staff
Gate scanners
On the lane, phone in hand, scanning against live inventory. Trained on the failures that actually happen: a screenshot of somebody else's QR, a dead battery, a ticket already used at the other gate, a group of six with one ticket between them.
Box office cashiers
Selling on the day in cash or wallet, issuing on the spot, and holding the queue that forms whenever a show is not sold out. Every sale lands in the same inventory as the online ones, so nothing needs adding up later.
Accreditation desk
Artist, crew, press and VIP handled away from the public lanes, with passes printed and issued against a named list rather than a nod from someone who says they know you.
Ushers and stewards
Getting people from the gate to the right block and the right row, which is where a seated event is actually won or lost. A fast gate and a confused concourse is still a bad night.
Floor supervisor
One person watching entry counts per gate, with the authority to move crew between lanes and the phone number of everyone who needs to know the moment something changes.
A supervisor's whole job is seeing the problem from where the crowd cannot.
How we size a gate
There is no headcount that fits every event, and anyone who quotes you one before asking about the venue is guessing. We work it out from five things you already know.
- Capacity, and how much of it turns up in the first thirty minutes, because a football crowd and a conference arrive completely differently
- The doors-open window: two hours before kick-off is a different plan from twenty minutes before a support act
- Lanes the venue can physically open, which is usually fewer than the number of doors it has
- Ticket mix, because seated needs ushers behind the gate and general admission does not
- Accreditation volume, which is the queue nobody plans for and everybody ends up having
What the crew can see
Scanner accounts are scoped by role, and the gate role deliberately excludes every revenue figure. Someone on your door can check a person in and see whether a ticket is valid. They cannot see what it sold for, what the event has taken, or who else is on the list. That is not a setting we ask you to remember to switch on. It is how the role is built, and it applies whether the person holding the phone is ours or yours.
Or we train yours
Plenty of organizers already have the people: a student volunteer corps, a venue's own stewards, a federation's match-day staff. We will brief and train them on the scanner and the box office instead of replacing them, and put one of ours on the floor for the first event while they find their feet. After that it is your crew, and the only thing you are buying from us is the software they scan with.
Common questions
What roles do you staff?
Gate scanners, box office cashiers, the accreditation desk, ushers and stewards, and a floor supervisor who watches entry counts by gate and can move crew between lanes without a phone call.
Can gate staff see how much the event has taken?
No. Scanner accounts are scoped by role, and the gate role deliberately excludes every revenue figure. Someone on your door can check a person in and see whether a ticket is valid; they cannot see what it sold for, what the event has taken, or who else is on the list. That is how the role is built rather than a setting you have to remember.
Can you train our own volunteers instead of supplying crew?
Yes. Plenty of organizers already have people: a student volunteer corps, a venue's own stewards, a federation's match-day staff. We will brief and train them on the scanner and the box office and put one of ours on the floor for the first event while they find their feet.
How many staff will we need?
There is no headcount that fits every event. We size it from five things you already know: capacity and how much of it arrives in the first thirty minutes, the doors-open window, the lanes the venue can physically open, the ticket mix, and the accreditation volume.
The rest of what we do
Ticketing
Sell online on your own domain and at the gate on the day, off one inventory.
Read moreEvent management
The plan behind the door: layout, run of show, and a team on site for the day.
Read moreTicket printing
Tickets, wristbands and passes that scan against the same inventory as the digital ones.
Read moreTell us about the event
Tell us the capacity, the doors-open window and how many lanes the venue can open. We will come back with a roster, not a headcount.