At Quicket, we value the satisfaction and trust of our customers. This Refund Policy outlines the terms and conditions under which ticket refunds will be processed. Please read this policy carefully before purchasing tickets from us. By purchasing a ticket, you agree to comply with this policy.
Refunds for eligible events are now requested in the Quicket app. See the step-by-step guide
Eligibility for Refunds
Event Cancellation
If an event for which you have purchased a ticket is canceled, you may be eligible for a refund of the ticket price at the event's refund percentage, subject to the availability of funds held by Quicket. Fees, including the platform fee and payment processing charges, are non-refundable - they are paid out when you buy and cannot be recovered. If proceeds have already been disbursed to the organizer, Quicket will help you contact the organizer, but your refund claim is primarily against the organizer.
Event Postponement
If an event is postponed, your ticket will be valid for the rescheduled date. If you cannot attend the new date, you may be eligible for a refund of the ticket price. Fees, including the platform fee and payment processing charges, are non-refundable - they are paid out when you buy and cannot be recovered.
Change of Venue
Your ticket remains valid for the new location. Refunds will only be granted if you are unable to attend due to the venue change.
Personal Reasons
Tickets are non-refundable for personal reasons, including changes in schedule, illness, or other personal circumstances.
Refund Process
Organizer Responsibility
Once ticket sale proceeds have been disbursed to the event organizer, the organizer is responsible for processing refunds. Quicket will assist buyers in contacting the organizer but does not guarantee refunds for disbursed funds.
Request Timeline
Contact our support team at info@quicket.me within 3 days from the event cancellation or venue change notification.
Payment Method
Refunds will be issued to the original payment method used for the purchase.
Processing Time
Refunds will be processed within 7 business days of receiving your request.
Event Cancellation
Notification
We will make a reasonable effort to notify ticket holders via email or other contact information provided during purchase.
Refund Request
If the event is canceled and you wish to obtain a refund, follow the refund process outlined above.
Need Help?
If you have any questions about our refund policy or need assistance with a refund request, please contact us: