How to get a refund in the app

Apply, choose how you're paid and track your refund in the Quicket app.

Who can get a refund

Refunds are available only when an event opens them, for example when a show is postponed or cancelled. Quicket announces it, and your order in the app shows when refunds open and when they close. Requests are accepted only while that window is open.

  • The event has opened refunds and the refund window is still open.
  • No ticket on the order has been used (scanned at the event).
  • One request per order, and it covers the whole order. You can't refund some tickets and keep others.
  • Refunds are requested in the Quicket app for iOS and Android, signed in to the account you bought the tickets with.
Get the appRead the refund policy

Step by step

  1. Step 1: Open your Profile

    In the Quicket app, tap Profile in the bottom bar.

    The Profile tab in the Quicket app. Under Your activity are Tickets, Orders (Purchase history), Coupons and Scanner; Profile is selected in the bottom bar. Tap Orders.

  2. Step 2: Go to Orders

    Tap Orders to see everything you've bought, then tap the order for the event that has opened refunds.

    The Order History screen listing your orders, each with an order number, a Paid label, the date and the total. Tap the order you want a refund for.

  3. Step 3: Tap Apply for refund

    If the order is eligible, it shows a Refund available block with the refund rate and the last day to apply. Tap Apply for refund. If refunds aren't open yet, the order tells you when they open.

    Order details for Demo Event 2025 with the summary and payment details, then a Refund available card: ৳9.50, 95% of ticket price, fees non-refundable, open until 1 Oct, and a red Apply for refund button.

  4. Step 4: Check what you'll get back

    The summary shows what you paid, the ticket price, the refund rate, any fees that aren't refunded and the exact refund amount. That amount is fixed when you apply.

    The Request a refund screen. What you'll get back lists You paid ৳10.00, Ticket price ৳10.00, Refund rate 95% and Refund ৳9.50, with a note that platform fees are non-refundable and when requests close.

  5. Step 5: Choose how you're paid

    Pick your original payment method, a bank transfer, or bKash (for orders paid in BDT). You can add a reason if you like; it's optional.

    Under How should we pay you back?, the choices are Original payment method, Bank transfer and bKash, with Bank transfer selected. Above them, What you'll get back shows ৳10.00 paid and a ৳9.50 refund in BDT.

  6. Step 6: Enter your payout details

    For a bank transfer, enter the account holder name, account number and bank name; branch and routing number are optional. For bKash, enter your bKash number. The original payment method needs no details. Then tap Continue.

    The Bank account form filled in with the account holder name, account number and bank name, empty optional Branch and Routing number fields, a reason, and the Continue button.

  7. Step 7: Confirm your request

    Check where the money will be paid and how much you'll get back, then tap Send refund request. Tap Edit details to change anything first.

    Confirm your request: Refund to Bank transfer, Demo Bank ending 0123, the account name and reason, You'll get back ৳9.50, a note that your ticket is cancelled once the refund is paid, and the Send refund request and Edit details buttons.

  8. Step 8: Track your request

    The order now shows your refund as Requested. You'll get a notification and an email each time it moves. While it's still Requested, you can tap Cancel request.

    The order's refund card with a Requested badge: ৳9.50 at 95% of ticket price by bank transfer, a timeline from Requested through Under review and Approved to Refunded, a note that your ticket stays valid for now, and a Cancel request button.

  9. Step 9: Get your refund

    Once the Quicket team has paid you, the order shows Refunded with the date and a payout reference. The tickets on that order are cancelled.

    The order's refund card with a Refunded badge: ৳9.50 to the original payment method, all four timeline steps done on 24 Sep, and a green note saying the ticket is cancelled and won't scan, with the payout reference.

What happens next

Your request moves through these statuses. You'll get a notification and an email at each step, and your tickets stay valid while it's being reviewed.

  1. Requested

    We've received your request. You can still cancel it from the order.

  2. Under review

    The Quicket team is checking your request. It can no longer be cancelled.

  3. Approved

    Your refund is approved and waiting to be paid to the method you chose.

  4. Refunded

    The money has been sent and the order shows a payout reference. The tickets on that order are cancelled and won't scan at the gate.

Rejected

The order shows the reason. A rejection is final for that order and your tickets stay valid. Contact support if you think it's a mistake.

Refund questions

How much will I get back?

A percentage of the ticket price set for that event, for example 95%. Platform fees are non-refundable and add-ons aren't refunded. The app shows the exact amount before you confirm, and it's fixed when you apply.

How long does it take?

The Quicket team reviews each request and pays refunds manually to the method you chose, usually within 7 business days. You'll get a notification and an email at each step, and a payout reference once it's paid.

Can I cancel my request?

Yes, while it's still Requested: open the order and tap Cancel request. You can apply again later while the refund window is open.

What if my request is rejected?

The order shows the reason. A rejection is final for that order and your tickets stay valid. If you think it's a mistake, contact our support team.

What happens to my tickets?

They stay valid while your request is reviewed. Once the refund is paid, every ticket on that order is cancelled and won't scan at the gate.

Some tickets on my order were already scanned. Can I get a refund?

No. Once a ticket on an order has been used at the event, that order can't be refunded.

Can I refund only some of my tickets?

No. There's one request per order and it covers the whole order.

I don't see Apply for refund on my order.

The button appears only when the event has opened refunds and your order is eligible. The order shows when refunds open or when the window closed. If the event was cancelled and you still can't apply, contact support.

Need help?

If something about your refund doesn't look right, our support team can help.

Contact supportsupport@quicket.me

Read the refund policy

Get the Quicket app

Refunds, orders and tickets are all in the app, on iOS and Android.

Download on the App StoreGet it on Google Play